Involve · Peer evaluation & inspection

Connexions Direct Mystery Shopping Survey 2006/7

Clare Lambley, VT Research, for DCSF · 2007 · Case study

Government-commissioned study of Connexions Direct, the national advice service for 13 to 19 year olds, using 1,459 mystery shops by phone, webchat, email and text. Most shoppers were aged 13 to 19, and young people helped shape scenarios, rank assessment criteria and review results.

Section

Peer evaluation & inspection

Format

PDF

Access

Open access

Link

dera.ioe.ac.uk