Accessibility statement

What this statement covers

This statement applies to two websites run by the Centre for Youth Voice, a programme hosted by the Network of Regional Youth Work Units and operated by Partnership for Young London:

• centreforyouthvoice.org, this website: the Resource Library, Data pages, Training & Events, Voices and About.
• evidence.centreforyouthvoice.org, the CYV Evidence Library: search, report pages, the AI assistant, and the submit-a-report form.

It does not cover the Eventbrite booking form that opens on our event pages, the Network of Regional Youth Work Units's own website, or the websites of publishers whose reports we link to.

Using this website

We have built both sites so that you should be able to:

• change colours, contrast levels and fonts using your browser or device settings
• zoom in up to 400% without the text spilling off the screen, and use them on a phone as narrow as 320 pixels without scrolling sideways
• navigate everything using just a keyboard, with a visible focus outline and a "skip to content" link at the top of every page
• navigate using speech recognition software
• listen to most of the content using a screen reader, including recent versions of JAWS, NVDA and VoiceOver
• turn off animation: nothing auto-plays with sound, and the home page video stops if your device asks for reduced motion.

We have written the text to be as plain as we can. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible these websites are

We know some parts are not fully accessible yet:

• Most reports in the Resource Library and Evidence Library are PDF or web documents made by other organisations. Many are not tagged for screen readers, do not have good heading structure, or have low-contrast designs. We cannot change them.
• Some of the Centre's own older PDF publications, such as the Peer Research Toolkit, are not yet fully tagged for screen readers.
• Recordings of our seminars are played through YouTube or Vimeo. Recordings made before September 2026 rely on automatic captions, which are not always accurate, and do not have transcripts yet.
• A few photographs brought over from our old website have short, generic descriptions rather than proper alternative text.
• In the Evidence Library's AI assistant, answers appear word by word. Screen readers may not announce every stage of the answer, and the "checking" step that tidies an answer is not yet announced.
• The library's summaries of reports are written with AI help and can be dense. We are editing them to be easier to read.

Getting information in another format, and contacting us

If you need any of our content in a different format, such as accessible PDF, large print, easy read, audio or braille, email matthew.walsham@cityoflondon.gov.uk. Tell us the web address of the page, what format you need, and how to reach you. We will reply within 10 working days and tell you how long the format will take.

You can also write to us at Partnership for Young London, Guildhall, London EC2V 7HH.

Reporting accessibility problems

We are always trying to improve. If you find a problem that is not listed on this page, or think we are not meeting the accessibility requirements, email matthew.walsham@cityoflondon.gov.uk with "accessibility" in the subject line. Please say which page, what happened, and which browser or assistive technology you were using. We will acknowledge your message within 10 working days and tell you what we are going to do.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the "accessibility regulations"). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS): telephone 0808 800 0082, textphone 0808 800 0084.

The Centre for Youth Voice is run by a charity, so the accessibility regulations may not formally apply to us. We follow them anyway, because our work is about young people being heard and that has to include disabled young people. The duty to make reasonable adjustments under the Equality Act 2010 applies to us in any case.

Technical information about accessibility

Partnership for Young London is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

These websites are partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Disproportionate burden

We are not claiming that any part of these websites would be a disproportionate burden to fix.

Content that is not within the scope of the accessibility regulations

• Third-party documents. The reports, toolkits and PDFs we link to or archive were made by other organisations and are not under our control. Each has its own page on our site with a plain-text summary and details, which is the accessible route into it. If you need a particular report in an accessible form, contact us and we will approach the publisher with you.
• Third-party players and services. The YouTube and Vimeo players, the Eventbrite booking form, and LinkedIn are run by those companies under their own accessibility statements. If you cannot use the booking form, email us and we will book a place for you.
• Archived content. Reports published before 23 September 2018 that we hold only as archive copies.

What we are doing to improve accessibility

• Fixing the problems in the table above by the dates given, and updating this page as we go.
• Testing new features of the Evidence Library, especially the AI assistant, with screen readers before they are made public.
• Running a testing session with disabled young people through our Youth Voice Ambassadors, and acting on what they tell us.
• Publishing accessible versions of the Centre's own publications, and asking publishers to do the same when we add their reports.
• Keeping to plain language, with a reading age of about 12 as the target for new text.

Preparation of this accessibility statement

This statement was prepared on 27 September 2026. It will be reviewed by September 2027, and sooner if either site changes substantially.

Both websites were last tested in September 2026 by the Centre for Youth Voice team. We used the axe automated accessibility checker on the main page templates (home, Resource Library and a resource page, Training & Events, a Voices post, About, and this page and the privacy notice), and tested the same pages using only a keyboard. Screen reader testing with NVDA on Windows and VoiceOver on iPhone, and a session with disabled young people, are planned before the launch on 21 October 2026, and this page will be updated with what we find.

Last updated 27 September 2026. Next review by September 2027.